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Technical Product Support

Product support site

The Product Support site provides access to technical support information. Registration (through the e-Services portal) is required to access entitled information.

The Product Support site provides access to a full range of support including:

  • Symptom-and-Solution Knowledge Base
  • Documentation
  • Product Release and Termination Information

How Fast can this solution be deployed and Operational?

Phen.AI CheckMate supports flexible deployment models, including on-premises and secure cloud environments. Deployment within VMware-based infrastructures is streamlined and efficient, requiring minimal configuration.

  • Fast Deployment (Plug and Play) detection and response ready.

  • End-to-end deployment is typically completed in less than two hours.

  • System achieves initial operational capability within approximately 24hours of activation and offers security coverage and protection almost immediately, less than the industry standard of 220 days.